September 13, 2024

IT Help Desk Technician – Paramus, NJ

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As an international leader in the marketing industry, we lead the pack in creating dynamic places where people interact, face to face, with the world’s best brands. This opening is resident in Paramus, NJ.

 

Location: Paramus, NJ USA
Position Type: Regular Full-Time

 

Role Description

We are looking for an experienced IT Help Desk Technician that can assist our national employees with IT related issues.

Primary Responsibilities

Essential Functions:

  • Respond to requests for technical assistance in person, via phone, chat or email
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Log all help desk interactions
  • Follow up with customers and users to ensure complete resolution of issues
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems
  • Stay current with system information, changes and updates
  • Help update documents for new and revised software and hardware
  • Assisting, and training users on identifying malicious emails. Guiding users on proper actions.
  • Familiar with MS Teams and Conference room support
  • Train computer users as necessary
  • Configure and manage deployment of computers, mobile devices, work with mobile vendors ordering equipment and working with support
SKILLS & QUALIFICATIONS
  • Bachelors degree preferred
  • 3 years related experience and training in troubleshooting and providing help desk support in a Windows and Mac environment
  • Experience researching, analyzing and interpreting automated system problems
  • Oral and written communication skills
  • Customer service orientation
  • Problem analysis and solving
  • Adaptability, team interaction
  • Strong attention to detail

Travel: Occasional, 10% – 20%

 

About Us

An international leader in the exhibit and event marketing industry, we not only design and build beautiful exhibit and environmental spaces (the floors, walls and surfaces) but we innovate the technology within them. We lead the pack in creating dynamic places where people interact, face to face, with the world’s best brands. No exaggeration. All manifested from our 15 locations in the U.S. and our European location in Düsseldorf, Germany. 

MC² offers a robust benefits package including: Medical (3 choices of plans), Dental (3 choices of plans), 401K, Vision, company paid Life Insurance, company paid Long Term Disability, Short Term Disability, Accident and Critical Illness Insurance–plus more. Our culture fosters teamwork, individual strength, and innovation, all in a dynamic environment.

MC² is an equal opportunity employer. M/F/D/V.

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